At All You Can Vape, we want nothing more than for our customers to feel as though they receive the high-quality product and service that they deserve and we do our best to work with the customer when something isn’t right. We offer a 30-day return policy on DOA (dead on arrival) or unused, unopened (factory sealed, in the original packaging) products. The 30-day window begins whether or not the products were opened.
After the 30 days, we try to provide as much assistance as possible with any manufacturer defect problems that may arise. We value your business, and always try to work out the best possible solution to issues on a case-by-case basis. We strive to be as reasonable and fair as possible and hope our customers reciprocate.
Unfortunately, there are a few things that are always final sale: batteries, coils, drip tips, e-juice, rebuildable supplies, replacement parts.
Our 30-day return policy begins on the day that the items were delivered.
What is not included in our warranty?
- batteries, coils, drip tips, e-juice, rebuildable supplies, replacement parts
- Cosmetics (damage or scratches to the finish)
- Damage as a result of excessive force (dropping, abuse, etc.)
- Damage as a result of improper use or unauthorised repair
- Leaky tanks